Return/Refund Policy

This return and refund policy indicates the context in which you are eligible for a return and/or a refund on your order. This policy covers our online sales.

If you have any question that is not covered by this policy, you may contact our customer service and support team directly through email at customerservice@linalines.com.

Our policy lasts 14 days. If 14 days have past since your purchase, unfortunately we can’t offer you a refund or exchange.

Unless the product is defective the customer is responsible for all return shipping fees.

Please note that refunds are only available for online purchases returned by mail.

Refunds are processed within 10-14 business days of receiving your return. We’ll send you an email confirmation when your refund has been issued.

‍To be eligible for a return, Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached.

All returned items will be subject to inspection upon delivery.

How many days do I have to return my item?

We understand that you might change your mind. As such, you can return any item ordered free of charge, within 14 days of delivery. The 14-day window starts on the day you effectively receive the item at your delivery location.

To notify us of your return, please contact our customer support team through email at customerservice@linalines.com.

You do not have to provide any reason for the return. However we would love to get more feedback on the reason of your return so we may contact you to learn a bit more about your experience. This will help us improve our product and the experience for our customers.

Refund Process

Once your return is received in our warehouse and inspected by our team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will be issued via the same method of original payment. Most returns will be processed in approximately 10-14 business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. (3-10 business days)
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@linalines.com

How much will the refund be?

The refund will cover your order amount not including shipping cost.

Sale items (if applicable)

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@linalines.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Masks and Shapewear

Due to hygiene and sanitary reasons, masks and shapewear (e.g., Spanx) are not returnable. These items are final sale and no returns will be accepted.